Frequently Asked Questions

Register on RunPost, complete identity verification via SumSub, and create your Carrier profile. Once verified, you can list your upcoming trips and start accepting delivery requests. Verification typically takes a few hours.
Earnings vary based on route demand, item value, and delivery complexity. Carriers typically earn -200 per delivery. Popular routes like London-Dubai or Singapore-Maldives have higher demand and earning potential.
You purchase the item yourself at the origin using funds provided by the Sender. You keep all receipts and documentation. This approach ensures customs compliance since items are personal purchases, and allows you to verify product authenticity.
Yes, when done properly. Our buy-and-bring model means you are purchasing items for personal use and gifting them to the Sender. You must always declare items at customs honestly. Never carry items without knowing exactly what they are.
Payment is released from escrow immediately after the Sender confirms successful delivery. Funds are transferred to your linked bank account or Stripe account within 1-3 business days.
Create a Delivery Request by specifying what item you need, where it should come from, your budget range, and desired delivery date. Our AI-powered matching will connect you with verified Carriers traveling your route.
You can request most legal items including electronics, fashion, beauty products, documents, food items, gifts, and more. Prohibited items include weapons, controlled substances, counterfeit goods, and anything illegal to import. Our Carriers use the buy-and-bring model, purchasing items themselves to ensure customs compliance.
Typical delivery times are 24-48 hours once matched with a Carrier, compared to 1-2 weeks with traditional couriers. Delivery speed depends on Carrier travel schedules and your location.
Your payment is held securely in escrow via Stripe. Funds are only released to the Carrier after you confirm successful delivery. This protects both parties in every transaction.
Contact your Carrier through our messaging system to resolve minor issues. For serious problems, open a dispute through the Platform. Our support team will mediate and help reach a fair resolution.