1. Information We Collect
RunPost collects information to provide and improve our peer-to-peer delivery services. This includes:
Information You Provide
- Account Information: Name, email address, phone number, and password when you register
- Profile Information: Profile photo, travel plans, and delivery preferences
- Identity Verification: Government-issued ID documents processed through SumSub for Carrier verification
- Payment Information: Billing details processed securely through Stripe
- Delivery Details: Item descriptions, pickup and delivery locations, and communication with other users
Information Collected Automatically
- Device information and browser type
- IP address and location data
- Platform usage patterns and preferences
- Communication logs between users
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our delivery matching services
- Verify user identities and prevent fraud
- Process transactions and send related communications
- Enable communication between Senders and Carriers
- Provide customer support and respond to inquiries
- Send promotional communications (with your consent)
- Comply with legal obligations
3. Information Sharing
We share information with:
- Other Users: Profile information visible to potential matches, delivery details shared between matched users
- Service Providers: SumSub for identity verification, Stripe for payment processing, cloud hosting providers
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with mergers, acquisitions, or asset sales
We do not sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures including:
- Encryption of sensitive data in transit and at rest
- Secure payment processing through PCI-compliant Stripe
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal data
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Transaction records are retained for legal and financial compliance purposes. You may request deletion of your account and associated data, subject to legal retention requirements.
6. Your Rights
Depending on your location, you may have rights to:
- Access and receive a copy of your personal data
- Correct inaccurate information
- Delete your personal data
- Object to or restrict certain processing
- Data portability
- Withdraw consent for optional processing
7. International Data Transfers
RunPost operates globally. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers.
8. Cookies and Tracking
We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can manage cookie preferences through your browser settings.
9. Children's Privacy
RunPost is not intended for users under 18 years of age. We do not knowingly collect information from children.
10. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through the Platform or via email.
11. Contact Us
For privacy-related questions or to exercise your rights, please contact our privacy team through the Platform support channels.